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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


January 16, 2023

5  out of  5 rating by **
"State Farm Insurance saved me close to a $1,000 after bundling home and auto policies. Now, that's serious savings!! <3 Thank you, Tim Jones."


October 2, 2022

5  out of  5 rating by mhf57
"I'm a dealer that is entrusted by my customers to transfer insurance from the trade to the new car. Jodi helped do just this in record time and I thank you. If this is the service a dealer gets, imagine how awesome they treat an individual... Quite impressed."

Naoki Chiba

August 5, 2022

5  out of  5 rating by Naoki Chiba
"I am coming from Canada, needed apartment insurance, got to speak with a real person right away and get everything arranged promptly. Service from a local person directly was great and highly recommended. Next up is car insurance."

Rebecca Maier

June 21, 2022

5  out of  5 rating by Rebecca Maier
"Tim has been great! I have used him for my home and auto insurance 7+ years and have always had great service and low rates. Tim and his team also communicate when there are opportunities for savings. Highly recommend."

Maureen Carioggia

May 16, 2022

5  out of  5 rating by Maureen Carioggia
"I reach out to my agent, Tim Jones, a couple times each year and every interaction is the same- great, thorough service. For the most recent interaction, Tim actually reached out to me to talk about ways to lower our cost. I highly recommend Tim and his team!"

theresa klehr

May 5, 2022

5  out of  5 rating by theresa klehr
"Tim and State Farm are the absolute best! We recently changed companies and saved a substantial amount of money. Tim was great in explaining our policies. i recommend them both to anyone. ."

Michael Bell

May 4, 2022

5  out of  5 rating by Michael Bell
"My experience with the Tim Jones - State Farm Insurance Agency has been exceptional. In an age of technology and Covid-related service, it is good to know the value of genuine customer service in an age of minimal electronic service. When the pendulum swings back toward people service, his agency will already have a headstart above the rest. Great Job!"

nicholas fici

November 23, 2021

5  out of  5 rating by nicholas fici
"I've dealt with numerous insurance companies and agents in my 7 decades but Tim and State Farm have been the absolute best! Tim has always been very professional, personable and available to answer my questions. State Farm has been "Johnny on the Spot" when it comes to claims. I would recommend them both to anyone."

Loriann Macko

September 21, 2021

4  out of  5 rating by Loriann Macko
"We've been customers of State Farm for many many years and we're never disappointed! Tim goes above and beyond to assist, we're so grateful for all that he and SF do."

Tamara Gathers

September 17, 2021

4  out of  5 rating by Tamara Gathers
"I love my insurance company, there are always there to help me when I need them."

Robert English

May 28, 2021

5  out of  5 rating by Robert English
"Your wish is their command. Best customer service I've seen, and I've seen some things."

Anthony Berrios

May 3, 2021

4  out of  5 rating by Anthony Berrios
"I've been with tim for 10yrs. Great office. I dont even live remotely close anymore (over an Hr away) and I have stayed with tim. Hes a nice guy and the ladies are the best in the business. Highly recommend this office."

Theresa Bowick

March 25, 2021

5  out of  5 rating by Theresa Bowick
"My daughter and I have been a long time customers of Tim Jones. One year I had a basement flood and Tim offered to come to my home to help me clean up the water. We have several products including: home, life and three automobile policies. I routinely compare prices and find that I consistently get the best coverage at the best rate with Tim at State Farm."

Chen Lu

March 10, 2021

5  out of  5 rating by Chen Lu
"Best insurance agency in Rochester area"

Robert Dement

March 3, 2021

5  out of  5 rating by Robert Dement
"Tim Jones has the best insurance around had them for 12 years always treated me right"

Lorena Cutt

February 26, 2021

5  out of  5 rating by Lorena Cutt
"I was shopping around for new insurance, when I realized a friend worked for State Farm. So I asked her for a quote. I was pleasantly surprised when my insurance rate was much lower than my current carrier. I immediately switched carriers. Since my relationship with them, my insurance rate has dropped! My experience with this group is above par. I The staff, Jodi, is informative and always very helpful. I highly recommend them!"

Doug Westerdahl

February 25, 2021

5  out of  5 rating by Doug Westerdahl
"Tim Jones has handled my vehicle, boat, and home owners insurance for 15+ years. I have always received excellent customer service from Tim and his entire team and feel that I get very competitive rates from State Farm."

tiffany faison

November 27, 2020

5  out of  5 rating by tiffany faison
"Tim and Jodi were very patient with me and helpful. I shopped around for quotes for 2 weeks and State Farm by far has the best prices. I appreciate Tim and his team. Check them out."

Pamela Lortz

November 13, 2020

5  out of  5 rating by Pamela Lortz
"Closing on a house and things change by the minute. Jodi has been very helpful and responds quickly to my requests. State Farm has the best rates, by far and really take care of their customers. I had forgotten to send my car insurance payment in and she was kind enough to call, email me, and take care of it, even after the cancellation date. Been with State Farm for almost 16 years and wouldn’t think about going with anyone else."

Tammy Priestley

June 18, 2020

5  out of  5 rating by Tammy Priestley
"I had recently bought my home and was with another agency. I reached out to Statefarm and they actually gave me a great savings of over $100.00 per month. Im so thankful and grateful for all their help and dedication. Thank you team Statefarm."

Jerald Rzatkiewicz

May 31, 2020

5  out of  5 rating by Jerald Rzatkiewicz
"Judy and Ann are always helpful"

Anthony Ronchi

January 9, 2020

5  out of  5 rating by Anthony Ronchi
"No one wants to need insurance. No one even wants to pay for it. Till you need it. While Tim and the girls won’t be able to take away you emergency they will make everything else effortless. In a time when customer service seems dead. These guys are very much alive."

nina proctor

October 25, 2019

5  out of  5 rating by nina proctor
"Truly the most amazing customer service ever! They frequently lower my rates. Tim isn’t just there to provide insurance , but also kindness and compassion for me."

Tom Hemstreet

September 15, 2019

5  out of  5 rating by Tom Hemstreet
"Great customer service very friendly"

Arthur Padilla

August 9, 2019

5  out of  5 rating by Arthur Padilla
"They have had My Back for more than 10 plus years!!"