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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Albert Valentin

July 11, 2024

5  out of  5
rating by Albert Valentin
"I have been with Tim for about 10 years. I could not be happier with the service and timely response to all our insurance related needs. If you need someone you can trust look no further. Thank you Tim and team."
We responded:
"Thanks Al. Happy to be your State Farm Agent for all these years. Tim "
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Travis Marlatte

June 11, 2024

5  out of  5
rating by Travis Marlatte
"Tim takes the time to understand your needs and puts together a package that makes sense. He and Jodi are responsive and helpful."
We responded:
"Thanks Travis, i know you are very pleased with you boat policy. Happy to have you as a customer. Tim "
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Kris Tallon

January 30, 2024

5  out of  5
rating by Kris Tallon
"I've been with this office for as long as I can remember. They are exceptional. Thanks Tim and all your great team members."
We responded:
"Thanks Kris for letting us help you with Car insurance and Home insurance."
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Ernesto A. Meli

August 31, 2023

5  out of  5
rating by Ernesto A. Meli
"Tim is a very dedicate professional, competent and willing to help. He may offer to you a variety of services and opportunities without being too pushy. A great guy"
We responded:
"Thanks Ernesto, It is my pleasure to help you with your insurance needs. "
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Jessica Clark

August 24, 2023

5  out of  5
rating by Jessica Clark
"Excellent customer service"
We responded:
"Thanks Jessica. "
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Christopher Jocolano

May 25, 2023

5  out of  5
rating by Christopher Jocolano
"Professional and well informed! Excellent customer service. Helpful with all my insurance needs. I highly recommend this office."
We responded:
"Thanks Chris, I know we saved you a ton of Money on car insurance. The other company wanted to charge you thousands to add your daughter on to your policy and we kept it at the same rate. "
Profile photo of Doug Canham

Doug Canham

May 1, 2023

5  out of  5
rating by Doug Canham
"Tim did a thorough analysis of my home, auto and umbrella policies and worked up a proposal for equal or better coverage for a lot less money. He took me through the coverages line-by-line and showed me where I could save money and execute my policies and premiums more efficiently than previously with another insurance company. You should shop your insurance with Tim. Fast and easy process."
We responded:
"Thanks Doug! I know we saved you over $1,000 yr on your home and Auto insurance. Happy to help you save Money on Insurance. Tell your friends!! Thanks. "
Profile photo of Marvin Irving

Marvin Irving

April 19, 2023

5  out of  5
rating by Marvin Irving
"Tim Jones was great! He was very knowledgeable and helped me save money on my car insurance. Cheaper price than what I was paying through another company, also the the coverage is better. I also received a discount on my home insurance. Very friendly and excellent service. I would recommend."
We responded:
"Thanks Marvin. Happy to help you save money on car and home insurance. "
Profile photo of Michelle Corsi

Michelle Corsi

April 1, 2023

5  out of  5
rating by Michelle Corsi
"Tim and his team are Excellent! I have been using home for home, auto, and rental properties for over 10 years. Im also happy to refer him to clients and friends. He truly goes above and beyond. Most importantly, he has great communication!"
We responded:
"Thanks Michelle! We do business the old fashion way. Answering the phones and getting right back in touch with people. That along with Great insurance rates and coverage. Thanks for the insurance review. Tim Jones"
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**

January 16, 2023

5  out of  5
rating by **
"State Farm Insurance saved me close to a $1,000 after bundling home and auto policies. Now, that's serious savings!! <3 Thank you, Tim Jones."
We responded:
"Thats great to hear. We have been saving people a lot of money on their car and home insurance. "
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mhf57

October 2, 2022

5  out of  5
rating by mhf57
"I'm a dealer that is entrusted by my customers to transfer insurance from the trade to the new car. Jodi helped do just this in record time and I thank you. If this is the service a dealer gets, imagine how awesome they treat an individual... Quite impressed."
We responded:
"Awesome to hear!! Customers love the fact that we answer the phones hear. Customer service is a top priority!"
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Naoki Chiba

August 5, 2022

5  out of  5
rating by Naoki Chiba
"I am coming from Canada, needed apartment insurance, got to speak with a real person right away and get everything arranged promptly. Service from a local person directly was great and highly recommended. Next up is car insurance."
We responded:
"Thanks Naoki, Thanks for trusting State Farm for you car and home insurance. Tim Jones"
Profile photo of Rebecca Maier

Rebecca Maier

June 21, 2022

5  out of  5
rating by Rebecca Maier
"Tim has been great! I have used him for my home and auto insurance 7+ years and have always had great service and low rates. Tim and his team also communicate when there are opportunities for savings. Highly recommend."
We responded:
"Thanks Rebecca, Happy to save you money on your Car and Home insurance! You are a valued Client!"
Profile photo of Maureen Carioggia

Maureen Carioggia

May 16, 2022

5  out of  5
rating by Maureen Carioggia
"I reach out to my agent, Tim Jones, a couple times each year and every interaction is the same- great, thorough service. For the most recent interaction, Tim actually reached out to me to talk about ways to lower our cost. I highly recommend Tim and his team!"
We responded:
"Thanks Maureen! Yes, we answer the phones when clients call. No prompts for service. Just great service and great Insurance rates."
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theresa klehr

May 5, 2022

5  out of  5
rating by theresa klehr
"Tim and State Farm are the absolute best! We recently changed companies and saved a substantial amount of money. Tim was great in explaining our policies. i recommend them both to anyone. ."
We responded:
"Thanks, we were so happy to save you so much money on your car insurance."
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Michael Bell

May 4, 2022

5  out of  5
rating by Michael Bell
"My experience with the Tim Jones - State Farm Insurance Agency has been exceptional. In an age of technology and Covid-related service, it is good to know the value of genuine customer service in an age of minimal electronic service. When the pendulum swings back toward people service, his agency will already have a headstart above the rest. Great Job!"
We responded:
"Thanks Mike! So happy to hear when a client loves great service. That's what really sets us apart."
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nicholas fici

November 23, 2021

5  out of  5
rating by nicholas fici
"I've dealt with numerous insurance companies and agents in my 7 decades but Tim and State Farm have been the absolute best! Tim has always been very professional, personable and available to answer my questions. State Farm has been "Johnny on the Spot" when it comes to claims. I would recommend them both to anyone."
We responded:
"Thanks so much! Glad we can be your auto and home insurance company."
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Loriann Macko

September 21, 2021

4  out of  5
rating by Loriann Macko
"We've been customers of State Farm for many many years and we're never disappointed! Tim goes above and beyond to assist, we're so grateful for all that he and SF do."
We responded:
"Thanks Loriann"
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Tamara Gathers

September 17, 2021

4  out of  5
rating by Tamara Gathers
"I love my insurance company, there are always there to help me when I need them."
We responded:
"Thanks Tamara! We are happy to have your Car insurance and love having you as a client!"
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Robert English

May 28, 2021

5  out of  5
rating by Robert English
"Your wish is their command. Best customer service I've seen, and I've seen some things."
We responded:
"Thanks Robert! Happy to help with your home insurance and car insurance!"
Profile photo of Anthony Berrios

Anthony Berrios

May 3, 2021

4  out of  5
rating by Anthony Berrios
"I've been with tim for 10yrs. Great office. I dont even live remotely close anymore (over an Hr away) and I have stayed with tim. Hes a nice guy and the ladies are the best in the business. Highly recommend this office."
We responded:
"Thanks Anthony!"
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Theresa Bowick

March 25, 2021

5  out of  5
rating by Theresa Bowick
"My daughter and I have been a long time customers of Tim Jones. One year I had a basement flood and Tim offered to come to my home to help me clean up the water. We have several products including: home, life and three automobile policies. I routinely compare prices and find that I consistently get the best coverage at the best rate with Tim at State Farm."
We responded:
"Thanks Theresa, happy to help with all your insurance needs."
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Chen Lu

March 10, 2021

5  out of  5
rating by Chen Lu
"Best insurance agency in Rochester area"
We responded:
"Thank you Chen!"
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Robert Dement

March 3, 2021

5  out of  5
rating by Robert Dement
"Tim Jones has the best insurance around had them for 12 years always treated me right"
We responded:
"Thanks Rob!! Your a great client. Always happy to help you with your car insurance."
Profile photo of Lorena Cutt

Lorena Cutt

February 26, 2021

5  out of  5
rating by Lorena Cutt
"I was shopping around for new insurance, when I realized a friend worked for State Farm. So I asked her for a quote. I was pleasantly surprised when my insurance rate was much lower than my current carrier. I immediately switched carriers. Since my relationship with them, my insurance rate has dropped! My experience with this group is above par. I The staff, Jodi, is informative and always very helpful. I highly recommend them!"
We responded:
"Hi Lorena, we take pride in our local customer service. we have been saving a lot of people money on their car insurance. Home insurance as well. Thanks."